Grano - Casa Bella Vista
Hospitality & real estate · Italy · Ongoing partnership
From black box to full business intelligence - with upsell.
The situation
A restored stone farmhouse in Le Marche, Italy. They started on Wix - someone had spent months building something simple that was slow and limiting. On their booking page, a Sirvoy widget via iframe handled payments but was a complete black box. They had no idea who was searching, what dates were in demand, where visitors came from, or why people left without booking. After two years of frustration, they asked if it was possible to solve. They came to me through NBZ Estates - another client whose real estate website I had built.
What I built
Website rebuild
Within one week they had an elegant, working website - faster and more flexible than Wix. I helped write content that converts, and I manage their Google Business Profile: updates, services, and coaching them on how to respond to reviews smartly.
Webhook integration
I set up Sirvoy to send me a webhook on every booking change - new bookings, cancellations, modifications. This gave me a live, accurate availability calendar fed from all their sources: direct, Airbnb, Booking.com.
Custom availability API
I built my own API that the search flow now calls instead of going directly to Sirvoy. When a visitor searches dates, I check my own availability data, track the search event, and then hand off to Sirvoy pre-filled with the dates - so the booking flow stays seamless.
Full traffic attribution
Every search is now logged: who searched, what dates, how many guests, where they came from (Google Ads, direct, Instagram, etc.), and whether they completed the booking. A clear dashboard shows what visitors searched for - helping them make pricing and inventory decisions.
Upsell engine
If a visitor searches for 3 nights, I surface an offer: stay a 4th night and get a discount. If they're arriving Friday, I suggest extending to Sunday. Dynamic offers based on availability and configuration - adding revenue on bookings that would otherwise have ended at the original search.
What changed
They went from zero visibility to complete demand intelligence. They know which dates fill fastest, which sources send buyers, and what offers convert. They recently consolidated their marketing - next season, I'm running it all. Years of treating their booking system as a black box - ended.
"What an asset you are."
- Michael, Director